777ac Privacy Policy
Your personal information is completely safe with us. Read this policy to learn how we collect, use, and protect your data.
Table of Contents
1 Introduction & Scope
777ac ("we", "our", or "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, and protect your personal information when you use 777ac's website, mobile version, or related services ("Services").
By continuing to use our Services, you are considered to have read and accepted all terms of this Policy. This Policy applies together with our Terms & Conditions. If you have any objection to any part of it, please stop using the Services and contact us.
Important: This Privacy Policy applies only to 777ac's own Services. Third-party websites or services are responsible for their own privacy policies.
2 What Information We Collect
To provide you with a secure and personalised experience and to maintain the safety of financial transactions, we may collect the following types of information.
Information You Provide Directly
Information you provide yourself when creating an account and using the Services includes:
- Full name and date of birth (for age verification)
- Valid email address and mobile number
- Address details (at district and country level)
- Identity verification documents (copy of national ID card or passport where applicable)
- Payment information such as bKash, Nagad, Rocket, or Upay number, or bank account details
- Messages submitted via support tickets or live chat
Automatically Collected Information
When you use the Services, our systems automatically record certain technical information, such as:
- IP address and device identifier information
- Browser type, version, and operating system
- Date, time, and duration of access to the Services
- Pages visited, clicks, and navigation paths
- Gameplay history and betting data (linked to your account)
- Data collected through cookies and similar tracking technologies
3 How We Use Your Information
We use collected information for the following legitimate purposes:
- Account management & identity verification: To create and manage your account and to confirm your age and identity.
- Financial transaction processing: To securely complete deposits and withdrawals and to provide and verify offers such as a ৳1,000 bonus on a ৳1,000 deposit.
- Service improvement: To analyse platform performance and ensure a better experience.
- Fraud prevention & security: To detect and stop unauthorised access, account fraud, and potentially deceptive activity.
- Customer support: To resolve your issues via live chat or email at [email protected].
- Legal compliance: To meet responsible gaming policies and applicable legal requirements.
- Relevant communications: To send account notifications, security alerts, and, where you have given consent, relevant promotional information.
We do not use your information for purposes beyond those listed above. Your personal data is not for sale by 777ac.
4 Data Retention & Deletion
We retain your information only for as long as is reasonably necessary to fulfil the purposes described in this Policy, or as required by law.
General Retention Policy
- For active accounts, information is retained for as long as the account exists.
- Records of financial transactions may be kept for a defined period after account closure due to legal requirements.
- Support communication records are retained for a set period after the relevant matter is fully resolved.
- Technical logs and analytics data are generally deleted automatically after a short period.
If you request deletion of your account, we will action it within a reasonable time, though records that must be kept due to legal obligations will be retained for the relevant specified period.
5 Sharing Information with Third Parties
777ac does not sell your personal information to third parties. However, information may be shared in the following circumstances where necessary to maintain service quality and carry out operations:
Service Provider Partners
Only the necessary information is shared with trusted organisations that support operations such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification, cloud hosting, and security services. These organisations operate under our direction and are bound to protect data.
Game Providers
Game providers such as Pragmatic Play, Spribe, JILI, and PG Soft may process certain gameplay data. They operate under their own privacy policies.
Disclosure for Legal Reasons
In cases of a court order, government investigation, or other legal obligation, relevant information may be provided to the relevant authority. In such cases, we will make reasonable efforts to notify you within the limits permitted by law.
Your information is safe: Outside the circumstances listed above, we will not under any circumstances provide your personal information to third parties.
6 Cookies & Tracking Technologies
Cookies and similar technologies are used on the 777ac website. Cookies are small text files stored on your device that help improve the quality of the Services.
Types of Cookies We Use
- Essential cookies: Required to maintain login sessions and keep core Services functioning. Disabling these may prevent you from using the Services.
- Functional cookies: Used to remember your language preferences and personalised settings.
- Analytics cookies: Used to understand which parts of the website are used most. This data is analysed in aggregate.
- Security cookies: Help detect unauthorised access and fraud attempts.
You can control or disable cookies by changing your browser settings, though this may cause some parts of the Services to not work correctly. Instructions for managing cookies can be found in your browser's help section.
7 Your Rights & Controls
You have the following rights regarding your personal information, and you may contact us at any time to exercise them:
- Right to access: You can find out what information we hold about you and how it is being used.
- Right to correction: You can request correction of any inaccuracies in your information.
- Right to deletion: In certain circumstances you may request that your information be deleted (subject to legal obligations).
- Right to restrict processing: You may object to the use of your information for specific purposes.
- Right to data portability: You may request a copy of information held about you in a structured, commonly usable format.
- Opt out of marketing communications: You have the option to stop receiving promotional messages. Essential account notifications cannot be turned off.
To exercise any of the rights above, contact us via live chat or email. We will respond to your request within a reasonable time.
8 Security Measures
777ac follows industry-standard security technologies and practices to protect your information.
Technical Security
- SSL (Secure Sockets Layer) encryption is used for all data transmission.
- Sensitive information is stored on servers in an encrypted state.
- Financial data is stored in a separate, secured system.
- Regular security testing and vulnerability assessments are conducted.
- A multi-layer access control system is in place.
Administrative Security
- Staff receive regular training on information security.
- Only authorised staff with a need to know are granted access to data.
- Clear procedures exist for monitoring data breach incidents.
Important reminder: No transmission of data over the internet or electronic storage is completely secure. We apply the highest level of protection, but keeping your password private and avoiding logging in on unfamiliar devices is equally important.
9 Protection of Minors
777ac's Services are for users aged 21 and above only. We do not knowingly collect personal information from minors or provide Services to them.
Age is verified at the time of account registration. If we have reason to believe a user is under 21, the relevant account will be suspended and a process to delete the data will begin.
If you believe a minor is using our Services, please contact us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.
10 Changes to This Policy
We may update this Privacy Policy from time to time. The Policy may be revised due to changes in the scope of Services, technology, or legal requirements.
- For significant changes, we will send a notification to your registered email address.
- The date of the last update will always be shown at the top of this page.
- Continuing to use the Services after a change is considered acceptance of the updated policy.
- If you object to any change, close your account and contact us.
We recommend reviewing this page regularly so you stay informed about the latest policy.
11 Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our dedicated support team is active 24/7.
You may contact us in either Bengali or English. We are committed to responding to your request within a reasonable time.
If your concern remains unresolved after contacting us, you have the right to file a complaint with the relevant data protection authority.
Have a privacy question?
Our support team is ready to answer any question seven days a week, twenty-four hours a day. Contact us via live chat or email.